Q: How can I trust your website?
A: In this way if you couldn't receive the order after paid,you can ask for refund ,so the way which aviod your order risks.and as you see ,we want to doing a long time business,so we will do our best to build a long-term relathionship with you too.
Q: How long would I receive the order after paid?
A: We will ship out the order in 48 hours after you paid, usually, sending to USA need 4-6 days, France 5-6 days, Australia 4-5 days, Canada 5-7 days and Spain 5-7 days.
Q: How much of the shipping cost?
A: Ship to USA, UK. Australia, Spain, Canada, France etc. these country, if more than 500$, we can offer you free shipping cost.
Q: How Can I Make An Order From www.nikeheels.us ?
A: 1. Register with www.nikeheels.us for free.
2. Log in your www.nikeheels.us account.
3. Search or browse products, And if you wish to buy them, type a number in the quantity box and click "Add to cart". You can add just one piece item if you want. You can remove them later or adjust the quantities if you change your mind. Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
4. If you want to find out the total price including shipping, click "Estimate Shipping Costs" in the shopping cart page.
5. The first checkout page is "address book", you can edit you billing address or change shipping address. e.g. to an different dropship address.
6. The second checkout page you can choose shipping methods. We offer free shipping for many kind of items, If we offer free shipping for the items you want, you can not choose shipping methods.On the same webpage you can also choose the payment method you prefer. In the textbox" Special Instructions Or Comments", You can add special request for your order. e.g. the declared value of the package that you wish for customs purposes.
7. If you choose IPS, you can click IPS link to pay for your order directly; if you do not want to pay now, you can click "Place An Order" to make an order first and pay later. You will receive an email confirming your order information.
Q: what payment methods we accept?
A: We accept western union ,moneygram and Telegraphic Transfer.
You can pay money directly to us in our shopping system For other payment methods,pls contact our sales representative
Q: Could i return the goods?
A: Yes, But you should mail us all the proofs which will show the problems of the products you got from us. If You can not prove that is our fault, we will not refund all the money.
Q: For customer with large quatity order?
A: These customers with large orders can list products you want to buy and send them to us through E-mail, we will quote for you orders within 24 hours.
Q: What shipping method you accept?
Q: Why the goods are so cheap?
A: We made the items in our own factory ,so we can make sure all in the best quality based on the lowest price.
Q: How about the quality? Does they just look like the pictures show on the web?
A: All of the goods we supply are in the top grade quality .we take photos as the real items, 100% like the items which reach your hand.
Q: Does the size standard?
A: Yes,all of the goods size we supply are the standard size .
Q: Does the items on the web all in stock,do I need to change style often?
A: Usually the items on my web are 99% in stock,we will try our best to avoid the problem of change style.
Q: How often will you update new items?
A: Usually we update new items half a month .
Q: Whats your return policy? Does the after-sale service process convinent?
A: We offer a easy return policy,the specific processes refer to our return policy.
A: We take your privacy very seriously. We will never rent or sell your information to any third parties, just use the information to convey your order information, or to send you catalogs and e-mails at your request.
Q: Where are you located? Would you offer send free sample?
A: We are located in Fujian,china.for the free sample,as there are so many clients ask we do this,and you see ,sending to oversea,the shipping cost is very high, we just accept do a sample order at first ,then if you like our products ,we will give the discount in your next big order.
Q: When problems occur, what shall I do?
A: Please contact the store by email at email@example.com or contact with our service customers. Please make sure you give as much information as possible in the email.